Terms and Conditions for Online Product Sales
Date of Last Update: March 2025
Welcome to the Diptyque SAS website (the ""Diptyque SAS Site"" or the ""Site"").
By placing an order with Diptyque (""Diptyque"", ""we"", ""us"" or ""our"") for products which are sold on the Site (""Products"") you will be deemed to have read, understood and agreed to these T&Cs (""T&Cs""). Please read these T&Cs carefully and, if you are unhappy with any aspect, you should contact one of our customer service advisors before placing an order with us.
We amend these T&Cs from time to time. Please look at the top of this page to see when these T&Cs were last updated. Every time you order Products from us, the T&Cs in force at the time of your order will apply to the contract between you and us. If we have to revise these T&Cs and this has a material impact on your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the contract if you are not happy with the changes.
1. About Diptyque
All sales on this Website are conducted by Diptyque SAS, a company registered in Paris under number 612 043 331, VAT number FR 3061204333, with share capital of 2,924,550 EUROS. Registered office: 34 Boulevard Saint-Germain, 75005 Paris, France.
2. Other Policies
Additional policies, including but not limited to the following, also form part of these T&Cs and should be read carefully before placing an order:
• Privacy Policy (relating in particular to the collection and processing of your personal data in the framework of the purchase by yourself of products on our Site);
• Cookie Policy;
• Website Terms of Use; and
• Candle Care Guidelines
You are informed that you can register your phone number free of charge to avoid receiving telemarketing calls (https://www.bloctel.gouv.fr).
4. Pricing Policy
We have taken great care in the preparation of the content of this website, in particular to ensure that the details, descriptions and prices quoted are correct at the time of publishing. However, we will only accept orders if there are no material errors in the description of the Products or its price as advertised on this website. All prices are displayed including VAT and exclusive of delivery charges. The total cost of your order is the price of the Products ordered plus VAT at the current rate and delivery charges as set out during the checkout process. We do not charge your credit or debit card until we dispatch your order. Items in your Shopping Bag will always reflect the most recent price displayed on the item's Products detail page.
Please note that no VAT exemption will be granted for online orders. We invite you to [contact us](https://www.diptyqueparis.com/en_eu/corporategift/) for any complementary information.
5. Availability
All Products are subject to availability. Validly stated prices on our website remain in effect for so long as the Products is available or as otherwise stated on our website. We will inform you as soon as possible if the Products you have ordered are not available.
5. Online ordering process
6. Ordering Errors
You are able to correct errors on your order up to the point at which you click on 'submit order' on the final page of our ordering process.
7. Acknowledgement And Acceptance Of Your Order
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by email or telephone advising you of this. We will confirm acceptance of your order by sending you an e-mail that confirms that the Products have been dispatched ("Dispatch Confirmation"). A legally binding contract between us will be formed when we send you the Dispatch Confirmation (or, in the unlikely event that a Dispatch Confirmation is not sent due to a processing error, when we dispatch the Products to you) ("Contract").
If you require any information concerning your order please email us at customerserviceeurope@diptyqueparis.com quoting your order number. We may not accept your order if an item you have ordered is out of stock, if we have identified a Product error or if we are unable to obtain authorization for your payment.
9. Delivery
Deliveries can be made within :
• Austria
• Belgium
• Bulgaria
• Cyprus
• Croatia
• Czech Republic
• Denmark
• Finland (except for the Aland Islands)
• Germany
• Greece
• Hungary
• Ireland
• Italy
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Poland
• Portugal
• Slovakia
• Slovenia
• Spain (except for the Balearic Islands and the Canary Islands)
• Sweden
• Estonia
• Latvia
• Romania
If you have a question about delivery outside of these quoted countries we will advise you if you call our customer services team on +33 (0)1 56 81 17 00. We will deliver the Products in accordance with the delivery option selected by you. Whenever referred to, working days exclude Saturday, Sunday and public holidays. Upon delivery of the Products to you, we will provide you with sufficient information to enable you to exercise your statutory right of cancellation and address any intended cancellation to the correct addressee or to return your Products. For further information please see the returns and the cancellation right sections within these terms and conditions. When offered, free delivery applies to Standard delivery only; next day, express and international delivery options are excluded from this offer. We will endeavour to deliver all orders will be within 3-8 working days as from the day of the Contract.
10. Inspection
You should inspect the Products upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us (and return the Products in accordance with your cancellation rights or other statutory rights (as referred to at clauses 12 and 13 below)).
11. Payment
Payment can be made by any of the following methods: Visa, Mastercard, American Express, Paypal, WeChat Pay and Apple Pay. Payment will be debited and cleared from your account at the point at which your order is dispatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorization by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorize payment to Diptyque, we will not be liable for any delay or non-delivery of Products. We retain the legal ownership of all Products until full payment has been made by you and received by us and legal ownership of the Products will immediately transfer back to us if we refund any payment for the Products to you. Risk in the Products transfers to you upon delivery.
13. Your other statutory rights to return Products
We are committed to delivering you Products that conform to those you ordered. As a consumer, you have legal rights in case the Products are defective or do not conform to their description. In particular, we are subject to the terms of the statutory warranties under Articles L. 217-4, L. 217-5 and L. 217-12 of the French Consumer Code and Articles 1641 and 1648 of the French Civil Code.
These rights (which are summarized in general terms below) do not affect your right to choose to return the Products and to obtain refund under Article 11 above or to rely on any other provision hereof. If the Products are not compliant, you can refuse them upon delivery or send them back in their original packaging, indicating the reason for refusal on the delivery order or on the invoice. We will bear the costs related thereto. You may request that the Products be repaired or request a new delivery compliant with your order. If repair and replacement are not possible, you may request the cancellation of the Contract and refund of the amounts paid, or alternatively you may keep the Products and request a reduction of their price. You can send your request by email to customerserviceeurope@diptyqueparis.com or by registered letter with acknowledgment of receipt to the following address: Diptyque, Service Clients 5, avenue de l'Opéra 75001 Paris We will respond as soon as possible.
Under certain conditions, you may in accordance with the law bring a warranty action against hidden defects, or call on a potential commercial warranty applicable to your order. However, we cannot be held liable if the breach of the Contract or its improper performance is due to an action on your part, to an unforeseeable and insurmountable event attributable to a person outside the scope of the Contract (our service providers are not considered as such), or to a case of force majeure.
14. Our liability for loss or damage suffered by you
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.
We only supply Products for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
15. Questions and complaints
If you have any questions about these T&Cs or wish to contact us to complain about any matter in regard to the Products, please email us at customerserviceeurope@diptyqueparis.com or write to us at: Service Clients, Diptyque SAS, 5, avenue de l'Opéra 75001 Paris
If after contacting us and following our complaints procedure you still feel that your complaint has not been resolved satisfactorily, you may resort to the free services of a mediator by application of Article L.616-1 of the Consumer Code. You may also access the Online Dispute Resolution platform.
16. Transfer of Rights
We may transfer our rights and obligations under these Terms and Conditions to another organisation, and we will always notify you in writing if this happens, but this will not affect your rights or our obligations under these Terms and Conditions. You may only transfer your rights or your obligations under these Terms and Conditions to another person if we agree in writing.
17. Law, Jurisdiction And Language
This Site, any content contained herein and any contracts entered into as a result of usage of this Site are governed by French law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of Paris, France. All contracts are concluded in French.